Client Coordinator Lee's Summit

Client Coordinator

Part Time • Lee's Summit

At Pure Barre we believe in building a studio community that empowers and inspires the lifestyle and fitness goals of our members. Are you ready to raise the barre in your career and become part of our exceptional team?

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development
  • Wellness resources
Job Responsibilities:
  • Drive studio retail sales by actively showing members retail, having them touch it and try it on
  • Follow the Daily Barre Routine checklist for every shift
  • Prioritize calling new leads within 5 minutes of their inquiry
  • Book leads into an Engage class (or classic if needed) within 48 hours of their initial inquiry 
  • Gain GONE keynotes for every prospect
  • Ask the question “why now” to every prospect to determine their urgency and needs
  • Personalize all calls, voicemails and text messages to give the client the best experience and build a genuine connection
  • Follow pre foundations and post foundations checklist/ SOP to ensure the highest quality and conversion
    • The post foundations process includes writing a personalized card to new members, please include something you learned about them personally and thank them for joining our family
  • Manage memberships in Club Ready Platform
  • Run the past due report daily and reach out to past due members to avoid them going into collections or adding the late payment fee
  • Review all SOPs provided by studio management, ask questions on promotions that need clarification. Watch any related video content
  • Communicate to the Sales Managers any concerns with members (cancels, freezes, etc) immediately so that they can handle appropriately
  • Complete cleaning duties on daily cleaning checklist- every surface should sparkle
  • Maintain organization and cleanliness of studio- if the floor is dirty, clean it up even if it’s not on the checklist for that day/time
  • Enforce studio policies and procedures regarding late entry, membership cancellation, freezes, etc. in a supportive and empathetic manner
  • Always maintain a professional appearance, must wear athletic clothing during shifts (no baggy hoodies or sweatpants)
  • Must wear Pure Barre branded apparel (hat, shirt, jacket, etc) for Foundations class shifts
  • Give clients the best Pure Barre experience at every encounter plus 1% more
  • Take a minimum of two (2) classes/ week, more recommended. This helps build a deeper relationship with the clients and allows you to describe the workout from personal experience
  • Attend grassroots and marketing events as needed
  • Track member milestones and prepare celebrations (card, sign, board, etc.)
  • Message all staff via Group Me when members are coming in for their milestone class so everyone can be prepared


REQUIREMENTS:

  • Excellent sales, communication, and customer service skills required
  • Must have genuine hospitality and passion for people
  • Goal-oriented with an ability to achieve sales in memberships and retail
  • Ability to learn and use the Club Ready software system
  • Must be fluent in English and have excellent communication skills via in person, phone and email
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
  • We do not accept temporary or seasonal work


Physical Requirements:

  • Must be able and willing to perform light- heavy cleaning tasks
  • Must be able to lift up to 50lbs


Benefits:

  • Leave the stuffy clothes behind, it’s all leggings and athleisurewear!
  • Work a non-traditional structured schedule
  • Complimentary Unlimited Membership for your use
  • Two friend/family discounted memberships


Job Type: Part-time


Benefits:
  • Employee discount
  • Flexible schedule


Schedule:

  • Day shift
  • Holidays
  • Evening shift
  • Weekend availability




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Pure Barre Corporate.

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our core values

technique
Our innovative, expertly-mastered techniques are taught with precision and intention.
empowerment
We power the mind and body to create positive change and strength.
authenticity
We are truthful with ourselves and each other, and are comfortable in your own skin.
community
Inclusive and encouraging, we celebrate our achievements and collective strength.
healthful
We seek and celebrate continuous improvements.